Payments go through Apple or Google, so they handle refunds and they decide them. We can’t issue one ourselves.
On iPhone, ask Apple:
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Choose the purchase.
- Request a refund.
On Android, within 48 hours of buying you can request a refund in Google Play, under Order history. After that, use Google’s help pages, or write to support@heyarab.app and we’ll help where we can.
The store makes the final call, so we can’t promise a refund.