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FeaturesMatchmakersClubSafetyFAQHelp
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Help center

How can we help?

Quick answers for your account, Club, safety and your profile. Search, or pick a topic.

Your account

  • My account is under reviewWhat it means and what to do next.
  • Pause your profileTake a break without losing your matches or chats.
  • Delete your accountHow to delete, and what to do about Club first.

Club and payments

  • Cancel ClubClub renews until you cancel it in the App Store or Google Play.
  • Ask for a refundApple and Google handle refunds. Here is where to ask.
  • Restore your purchasesPaid for Club but it isn’t showing? Restore it.

Safety and privacy

  • Report someoneReport a profile, a chat, or a single message or photo.
  • Block someoneBlock a person, or hide from your phone contacts.

Your profile

  • Verification didn’t workWhy a selfie check fails and how to fix it.

Still need a hand?

Write to support@heyarab.app. A real person answers, usually within two business days. In the app, Settings has a support option too.

Someone who already gets it.

Made between cities, for us.

Follow us on Instagram@heyarab.app

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