Terms of Service

You can use HeyArab only if all of the following are true:

• You are at least 18 years old.
• You sign in with a phone number that is yours. For now, HeyArab is only open to U.S. and Canadian phone numbers.
• You are legally able to enter into a binding contract under the laws of where you live.
• You are not required to register as a sex offender in any jurisdiction.
• You haven't been banned from HeyArab before, and you aren't trying to get around a ban.
• Your use of the service is not prohibited by the laws of where you live.

If you create an account on behalf of someone else, you represent that you have the legal authority to do so. We don’t allow accounts opened by parents, friends, or anyone else on someone else’s behalf.

• You must provide accurate information when you sign up and keep it accurate.
• You may have only one HeyArab account at a time.
• You are responsible for keeping your phone, email, and any other authentication factor secure.
• You must notify us right away if you suspect someone else has accessed your account.

You keep all rights to the photos, voice intros and voice answers, prompts, polls, your Good to know note, messages, and other content you put on HeyArab (your “Content”). You are responsible for it, and you confirm that you have the right to share it and that doing so doesn’t violate anyone else’s rights.

By uploading Content, you grant HeyArab a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, display, reproduce, modify (only to the extent necessary to format the content for the service, for example generating thumbnails or transcoding voice notes), and distribute that Content for the purpose of operating, providing, and improving HeyArab. This license ends when you delete the Content or your account, except where the Content is part of a message already delivered to another person, where it has been retained as part of a moderation record, or where it has to be retained to comply with law.

Some of the service runs on automated tools, including AI from Amazon Web Services. They check photos and text against our rules, give you tips in Profile review, and suggest things to say. Suggestions can be wrong. You decide whether to use them, and you are responsible for what you post.

HeyArab Club is our optional subscription tier. Joining gives you the features described in the app at the time you subscribe. We can change what Club includes, what free members get (for example, daily likes), and prices. Price changes follow Apple and Google rules, and you can cancel before a new price applies.

How billing works

• Subscriptions auto-renew at the end of each billing period (weekly, monthly, three-month, or six-month) unless you cancel at least 24 hours before the renewal date.
• Payment is charged by Apple (for iOS) or Google (for Android), using the payment method on file with your App Store or Google Play account. We never see your card number.
• Prices are shown in your local currency at the time you subscribe; tax may be added depending on where you live.
• If we offer a free trial and you don’t cancel before it ends, the subscription becomes a paid one automatically.
• If a renewal payment fails, Apple or Google may give you a short grace period. Club ends if the payment still fails after that.

Boosts

• Boosts are one-time purchases. They have no cash value and can’t be moved to another account.
• Unused Boosts are lost if you delete your account or we close it for breaking these Terms.
• If Apple or Google refunds a Boost purchase, we take back the Boosts from that purchase.

Cancellation and refunds

• Cancel anytime from your device’s subscription settings: Apple ID → Subscriptions on iOS, or Google Play → Payments & subscriptions on Android. Cancelling stops the next renewal; the current period stays active until it ends.
• Refund requests go through Apple or Google directly. We can’t issue refunds for store-purchased subscriptions ourselves.
• If Apple or Google refunds a subscription, Club ends right away.
• Deleting your HeyArab account does not cancel your subscription. Cancel it in your Apple or Google settings too.
• If you live in the EU, the UK, or another jurisdiction with statutory withdrawal rights, your local rules may give you a cooling-off period; those rules override anything in this section.

HeyArab is for meeting other adults sincerely. The following are not allowed:

• Harassment, threats, hate speech, or content that targets anyone based on race, ethnicity, national origin, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
• Sexually explicit photos or messages, including nudity. We allow tasteful images; we don’t allow pornography.
• Impersonation, fake profiles, or misrepresenting who you are (including your relationship status, age, or photos that aren’t of you).
• Solicitation, sex work, or commercial offers of any kind.
• Content involving anyone under 18, including photos of yourself when you were a minor.
• Spam, off-platform contact requests for commercial purposes, or attempts to drive users to other apps for commercial reasons.
• Scraping, crawling, reverse-engineering, decompiling, or accessing the service through automated means (including bots).
• Using the service to circumvent technical protections, for example taking screenshots of someone else's content and sharing them off-platform without consent.
• Recording, screenshotting, or sharing a voice or video call without the other person’s consent. The rules above apply on calls too.
• Asking for, buying, or trading vouches, or writing a vouch that isn’t true.
• Anything illegal where you live, where the other person lives, or where HeyArab operates.

If you see something that violates these rules, report it from the profile, the chat, a single message, or a call. You can also contact support from the app. We review reports through a moderation queue and act on them quickly.

We may, at our sole discretion, suspend, restrict, or terminate any account that we believe in good faith violates these Terms or harms other members. Depending on the severity, action can include removing content, hiding a profile from discovery, putting an account under review until you fix something (for example, replacing a photo or verifying), time-limited suspensions, or permanent bans. We log every action a moderator takes for accountability.

Automated checks can hide content, hold a like, or flag an account for review, and they can get it wrong. A person decides on any suspension or ban. When we ban an account, we may also block the phone it was used on from opening a new account for 180 days, or longer if someone tries to get around the ban.

If your account is locked and you think we got it wrong, tap “Appeal this decision” in the app or email support@heyarab.app. A person reads every appeal.

HeyArab does not run background checks on its members, and a verified badge or a vouch is not one. Be careful when meeting anyone for the first time: meet in a public place, tell a friend where you’ll be, and trust your instincts. We are not responsible for the conduct of our members on or off the service.

Photo verification is voluntary. If you opt in, we ask you to record a short selfie video and check it against your profile photos using AWS Rekognition. A verified profile gets a small badge that other members can see. You don't need to verify to use HeyArab, though we may ask you to when we review an account, and we can limit discovery to verified profiles. You can ask us to remove your verified status at any time by emailing support@heyarab.app.

Voice intros and voice answers are short audio clips you record for your profile. By recording one, you confirm that the voice is yours and that you consent to its display on your profile. You can delete them at any time from your profile.

Voice and video calls start from a chat, and both people have to join. Either of you can end the call or turn the camera off at any time. Calls are carried by a third-party service and we don’t record them. We can turn calls off, for everyone or for one person after a report.

A vouch is a short note a friend writes about you through a link you send them. The friend doesn’t need an account, but by sending a vouch they agree to these Terms, must be 18 or older, and must tell the truth. You choose whether a vouch goes on your profile. We can remove vouches that break these Terms.

A matchmaker is someone you invite to look through profiles for you and suggest people. You are responsible for who you invite. Invite only people you know, who have agreed to help, and give us only their real name and phone number. You can remove a matchmaker at any time. A suggestion is only a suggestion: nothing happens until you like or pass. Other members’ matchmakers can see your profile unless you turn off “Show me to other people’s matchmakers” in Settings.

If you are a matchmaker, you don’t need an account. By opening a link and starting, you agree to these Terms, the Privacy Policy and the Community guidelines, and you confirm you are 18 or older. Keep what you see private: don’t screenshot, save or share profiles or photos. Notes you write must follow the rules in section 05. We can end a link, and remove a matchmaker, at any time, for example after a report. We don’t check matchmakers, and we are not responsible for what one says or does. What we keep about matchmakers is described in the Privacy Policy.

If you share your phone number or a social handle with a match in chat, that’s your choice. We don’t check other people’s contact details, so be careful who you share with.

The HeyArab name, logo, wordmark, and any other HeyArab marks are trademarks of ALM Tech Studio LLC. The software, design, and underlying systems are owned by us or our licensors. These Terms don’t grant you any rights to those marks or to our intellectual property beyond using the service as intended.

Maps and place details come from Google. By using them you also agree to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Song previews and artwork come from Apple and belong to their owners. They are for listening in the app only. We aren’t responsible for third-party content.

You can terminate this agreement at any time by deleting your account from Settings. We can terminate or suspend your account if we reasonably believe you’ve broken these Terms, if your account has been inactive for more than 12 months, or if we stop offering the service. We will tell you in advance unless the law, or the safety of other members, means we can’t. What happens to your data after you delete your account is explained in the Privacy Policy. Messages you sent stay with the people you sent them to.

Sections that by their nature should survive termination will survive. That includes the Content license you granted us, disclaimers, limitation of liability, indemnification, and dispute resolution.

HeyArab is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted or error-free. We do not guarantee that you will find a match, that any particular member is who they say they are, or that any interaction on or off the service will be safe or successful.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In those places, we exclude warranties to the maximum extent the law allows.

To the maximum extent permitted by law, neither HeyArab nor our affiliates, directors, employees, or licensors will be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the service.

In any event, our total liability for all claims related to the service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) one hundred U.S. dollars (USD 100).

These limits don’t apply to liability that can’t be excluded under your local law (for example, certain consumer protections in the EU, the UK, and parts of Australia).

You agree to defend and indemnify HeyArab against claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the service in violation of these Terms, your Content, or your interaction with another member. We'll let you know promptly about any claim and let you control the defense, provided you do so reasonably and in good faith.

If you downloaded HeyArab from the Apple App Store, the following additional terms apply between you and HeyArab. To the extent these terms conflict with anything else in this document, these terms control for the iOS app:

• These Terms are between you and ALM Tech Studio LLC. Apple is not a party.
• Your license to use HeyArab is non-transferable and limited to use on Apple-branded devices that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms.
• Apple is not responsible for the service or its content, and Apple has no obligation to provide maintenance or support services.
• In the event of any failure to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation regarding HeyArab.
• Apple is not responsible for addressing claims by you or any third party relating to HeyArab or your possession or use of HeyArab, including product-liability claims, claims that HeyArab fails to conform to legal requirements, and claims under consumer-protection or similar legislation.
• In the event of a third-party claim that HeyArab or your possession or use of it infringes that party’s intellectual property rights, HeyArab, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of the claim.
• You confirm you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and you are not on any U.S. government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If you downloaded HeyArab from Google Play, you also agree to comply with the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for HeyArab. Refunds follow Google Play’s refund policy and go through Google, not us.

Informal resolution first

If you have a dispute with us, please email legal@heyarab.app with a short description of the issue and what you’d like us to do. We commit to responding within 30 days and to working in good faith to resolve the issue informally.

Binding arbitration

If we can’t resolve it informally, you and HeyArab agree to resolve any dispute through binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (or, for claims under USD 25,000, its Optional Procedures for Consumer Disputes). Arbitration will take place in Wilmington, Delaware, or by videoconference if you prefer. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction.

Class-action waiver

You and HeyArab agree to bring claims only on an individual basis. Neither of us will participate in a class action, class arbitration, or representative proceeding. If a court finds the class-action waiver unenforceable, the entire arbitration agreement will be void, but the rest of these Terms still apply.

Opt-out

You can opt out of the arbitration agreement and the class-action waiver by emailing legal@heyarab.app within 30 days of first agreeing to these Terms. Include your name, your phone number, and the words “Arbitration Opt-Out”.

Exceptions

Either of us can bring a claim in small-claims court if it qualifies, and either of us can ask a court for an injunction to protect intellectual property or to stop unauthorized access to the service. Nothing in this section limits your statutory rights to take a complaint to a regulator or to consumer-protection authorities in your country.

Governing law

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws rules. If you live in the EU, the UK, or another jurisdiction whose mandatory consumer-protection laws apply, those laws prevail to the extent they conflict with this section.

We may update these Terms from time to time. Material changes will be flagged at the top of the document with a new effective date, and we'll tell you in the app, or by email if you gave us one, at least 14 days before they take effect. If you keep using HeyArab after the change date, you accept the updated Terms. If you don’t agree with a change, you can delete your account before the change takes effect.

• These Terms (together with the Privacy Policy and any in-product notices we ask you to accept) make up the entire agreement between you and HeyArab about the service.
• If a court finds part of these Terms unenforceable, the rest remains in force.
• Our failure to enforce any part of these Terms isn’t a waiver of our right to enforce it later.
• You can’t assign these Terms to anyone else without our written consent. We can assign them to an affiliate or to a successor in connection with a corporate transaction.

For questions about these Terms or notices about disputes: legal@heyarab.app.

For trust-and-safety issues: safety@heyarab.app.

For everything else: support@heyarab.app, or Settings → Support in the app.